My father was given a pair of SAS Shoes a few years ago and they became his daily go-to shoe in terms of comfort. They finally just wore out and this came as he was quarantined for Covid-19 in assisted living. He could not wait to get out to go shopping. As it became more apparent that the quarantine would last longer than originally anticipated, I questioned him about what he wanted for new shoes, thinking I would go shopping for them. His response was that these were the best shoes he had ever owned and he wished we could find them again but he didn't know where they had originally been purchased (my father being in his 90's does not do on-line shopping). I went to the SAS website and found the shoes (same color also). I was unsure about the size so I ordered two sizes. I was wary of ordering two pair as I had never ordered from this company and knew I would potentially need to return at least one pair of the shoes. They came quickly and my father was ecstatic to see the same shoe and the new-found comfort that had been missing recently in the old shoes.
I followed the return instructions and waited to see how timely and easily the return would happen. SAS Shoes received the returned shoes mid-afternoon and within two hours they had approved the return and refund (it, as expected, took a day or two for the credit to be posted to my credit card). It was one of the easiest and most quickly processed returns in my experience with excellent communication during all phases of the shopping experience. It has been about two weeks and my father is still talking about how comfortable his new shoes are. I am very happy with the interactions with the company. Overall, my father highly recommends the shoes and I highly recommend the company!
