FAQs

"SAS" stands for San Antonio Shoemakers™. Sometimes we are referred to by our abbreviated name, which is SAS /‘es’a‘es/. While we prefer San Antonio Shoemakers™ over SAS, how our customers say our name is not as important to us as how they enjoy the comfort of our shoes.

Welcome to SAS! Placing an order with us is fast, simple, and completely secure. Just search or browse our site to find an item you want to order and add it your shopping cart by clicking the "Add to Cart" button on the product page. You'll be taken to your shopping cart where you can check out by clicking the "Checkout" button. Payment can be made by Visa, MasterCard, American Express, and Discover. After you place your order, you can check its status online from the confirmation email.

Tracking information will be available upon shipment of your order. If you prefer, you can also place your order over the phone by calling us at 1-504-688-7716.

We are located in the New Orleans area if you would like to come in.

We understand the concern of trying on shoes before making a purchase, and our solution is to provide Free Return Shipping.* This way you have the opportunity to try on your new shoes, and send then back if necessary without the hassle of paying return shipping fees.

*Final Sale Shoes may not be returned

If you are having difficulty with our laces coming undone, it would be best to try tying them in opposite directions. This is when you make the second loop, go under and over the first loop towards the body. Please attempt to tie the shoes in this manner. This has been more successful with our customers.

SASnola accounts will allow users to store shipping information, billing information, and keep track of current orders as well as view all of your past order history. You can also easily update shipping, billing, password, and email address information. Creating an SASnola account is quick and easy and has many benefits. To create an SAS account please click here.

Yes! SASnola has an e-mail subscription which will send you details on current promotions and discounts, information on new styles and colors, and features on SAS news and events. Rest assured, we respect the privacy of all of our customers. We promise not to sell your information nor send you unnecessary junk mail. You can join our SASnola e-mail subscription by entering your email address in the "Subscribe" section at the bottom of this page. You can also Click Here to register now and stay informed. Be sure check the "Subscribe to Our Newsletter" box.

Every email from SAS will feature an easy one click unsubscribe button located towards the bottom of the email.

We currently offer Free Shipping for orders of $100+ shipping to the continental US. These orders will ship with UPS or USPS Priority Mail and typically arrive 1-4 days after they are shipped.

Orders are shipped as soon as possible. In order to maintain the highest efficiency possible, the current order cut-off time is 12pm Central Time. Orders placed after this time might still be able to ship out the same day but it is not guaranteed. If your order is not fulfilled the same day because it was placed after the cut-off time, it will be shipped out the following business day.

Once your order is fulfilled, you should receive and email from us with the tracking number. If you erased the email, you can still track your orders by logging in to you account on SASnola. Click here to login to your account, or create one if you did not do so during checkout.  

PLEASE NOTE: If you are creating an account after you placed your order, be sure to use the same email address during account registration that was used when placing the order.

We accept returns up to 30 days from your order's delivery. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Instructions will be emailed to you.

We will provide you with a Prepaid Return Label upon request approval. You can request the return label here: https://returns.sasnola.com

We do guarantee our footwear from manufacturer defects within a reasonable amount of time and wear. Normal or abnormal wear and tear will not be considered a manufacturer defect. While we use the highest quality leather and other materials available, all materials break down over time, whether worn or not.

SAS shoes are designed for comfort and fit. They are not specifically designed as orthopedic footwear. However, many of our styles have a removable footbed, which may accommodate an orthotic or appliance. We always recommend trying on the shoes with your orthotic to ensure a proper fit.

SAS shoes have certain styles that are Diabetic and Medicare Approved. Any shoes that are in the Diabetic and Medicare Approved sections have specific descriptions on the shoes that are approved for customers with special medical needs.