SAS sent this particular order via UPS. They only had my PO Box; which UPS does not deliver to. After a week of waiting for delivery, I had to track my package down at a UPS Distribution Center so I could intercept there rather than it being returned to sender. However, when I arrived at the Distribution Center, UPS tells me I only have 1 box. I had ordered 2 pairs, but the box was too small for 2 pairs. I went to my my car to check my email. SAS emailed me saying BOTH pair were picked up when I only had one. I immediately panicked and then called SAS. Unfortunately, it was after hours on a Friday so I had to leave a message. Needless to say, it was a long weekend waiting. Low and behold, Clayton with SAS New Orleans called me first thing Monday morning. Clayton gave me several options to remedy the situation. I chose to have the second pair shipped again and received them delivered to my home in just 2 days! Although this order was a huge headache, Clayton made sure to take care of the situation as soon as it was brought to his attention. That is true customer service and exactly why I will continue shopping with SAS New Orleans! Thank you, Clayton!!
